Your offline trade account number does not automatically give you access to a web account; if you haven't yet - please create a web account by registering online. Registration is very quick and easy and once completed, you are free to place orders online.

Once registered online, we'll be able to link your Trade Account and your web account. You need to place your first online order for the linking to happen.

If this is your first online order, please select Existing Trade Account option at checkout and key in your trade account number. This will allow us to associate your offline Trade Account with your web account (we will of course validate the information supplied and ensure that only authorised contacts purchased against your account). Next time when you visit the website - your Trade Account will be available automatically as a payment option.

If you require an additional copy of your invoice, please use the Request an Invoice form.

Yes! If you are registered and logged in, you can set an order schedule for some or all of the items in your shopping basket during checkout. Orders can be schedule up to 12 months in advance.

Scheduling an order requires an order to be delivered in multiple shipments. Some items may be restricted from being scheduled; those items will be displayed without a date selector.

Benefits of scheduling: Purchase in high volumes and get lower prices, but schedule your products and invoices for delivery when you want! Qualify for the total quantity price of your full requirement.

NOTE: Items cannot be scheduled for delivery earlier than the shortest delivery method available. Orders set as delivery complete cannot be scheduled.

Prices charged for shipment within 90 days will be those prevailing when an order is accepted.

Deliveries outside the initial 90-day window will be charged at the price at time of dispatch. The Company reserves the right to charge the Customer further amounts if the price of the Supplies increases before the end of that period. See Scheduled Deliveries T&Cs here.

Stock is only reserved for a maximum of 90 days.

For backorder preferences, you may choose from the following:

Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.

Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.

Voucher codes must be applied on the shopping basket page before proceeding to checkout. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total. Vouchers can only be used with the current shopping basket.

A saved shopping basket will not save vouchers applied. Ensure you are entering it in exactly the same format as provided.

In order to see your contract prices online, your offline Trade Account must be associated with your web account. This happens once you have placed your first order online, as a registered web user.

Have you registered for a web account? Your offline trade account does not automatically give you access to a web account; you need to create a web account by registering online. Registration is very quick and easy and once completed, you are free to place orders online.

If this is your first online order, please select Existing Trade Account option at checkout and key in your trade account number. This will allow us to associate your offline Trade Account with your web account (we will of course validate the information supplied and ensure that only authorised contacts purchase against your account). Next time when you visit the website - your Trade Account will be available automatically as a payment option and your contract pricing will be visible throughout the website.

Forgot Password

If you have forgotten your password, you can easily request your password to be reset. You will receive an email with a link allowing you to rest the password. If more than one username is associated to the same email address, you will be asked to confirm the username for which you are requesting the password reset.

Change password

If you remember your current password and wish to change it, simply log in and go to the My Account/Profile Information/Change password page and follow the instructions provided.

You can edit your addresses in Checkout. As a registered user, you can also manage your addresses in the Addresses section under My Account.

If you are a Trade Account customer - you may submit a request to update your invoice address in the Addresses section under My Account. Click on Request New Invoice Address, enter the new address and click Save. Your request will then be handled by our customer service team. Please note: the request for a new invoice address will not delay your orders being processed. Any orders you have placed will be invoiced to your former invoice address until we have reviewed and made the requested changes.

As a registered user, you can search through your past orders (last 5 years) using various search criteria: Purchase order number, Order confirmation number, Order code, Manufacturer part number, Customer part number, Manufacturer, Delivery address, Product details. You can also filter orders by Order status or Date range.

You can find the last 5 years of all your previous orders, whether you placed the order on the web, by phone, or by another method.

If you are a Trade Account customer, and if you have linked your Web and your Trade account, you will be able to see all orders for the Trade Account(s) you are linked to.

If you have more than one Trade Account with us, you may change the account for your current order during Checkout, or on the Order Information page under Payment Method/Trade Account.

Please note: this assumes your web account is already linked to more than one Trade Account. If you would like to link your web account to another Trade Account, you may do this as part of Checkout.

If you do not have more than one Trade account, you may request a new account when placing an order by selecting the relevant option during Checkout.

We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.

Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.

Please note that this functionality is only available to iBuy users. Find out about iBuy benefits and get free access.

As an existing iBuy user who is a Super Administrator or a Tier Administrator - go to My Account/Account Summary/iBuy Admin/Company Structure and select the tier where the user is located. Under Tier Specific Settings, click Users. In the displayed User List, check the box associated to the user profile under the Delete column and click Delete.

Please note that this functionality is only available to iBuy users. Find out about iBuy benefits and get free access.

As an existing iBuy user who is a Super Administrator or a Tier Administrator - go to My Account/Account Summary/iBuy Admin/Company Structure and select the tier where the new user should sit. Under Tier Specific Settings, click Users and then click Add New User. Fill in the required fields in order to complete the new user creation.

Note: Once assigned - usernames cannot be changed. The password you choose is temporary; the new user will be asked to change it upon their first login.

Custom fields may be placed in the Shopping Basket (at line level) or on the Order Information Page. There are many settings to choose from for the field formats.

There is just one thing that you cannot do as an iBuy user set up as a Super Administrator: you cannot bulk import other users. Contact us if you need to do that ibuy-apac@element14.com.

Everything else, you can do yourself via the My Account/Account Summary/iBuy Admin menu: manage company structure and users, payment methods, budgets and purchase orders, cost centres and other custom fields, business rules, delivery options.

You can view your order status and track a specific order.

There may be times when an order just placed may not immediately appear until the order request has been fully processed by our business systems.

If you are logged in, you can view your order status and tracking information (once dispatched) from the My Account/Order Status & Tracking page. You can also find the last 5 years of all your previous orders, whether you placed the order on the web, by phone, or by another method.

Our merchandise is carefully packed for delivery in our distribution centres, however delivery damage may occur in spite of these precautions.

If any damage occurs please initiate a return via this online form or contact us.